How to Calculate Your True Customer Lifetime Value
How to Calculate Customer Lifetime Value for Home Service Businesses (The Right Way) Your CLV Math Is Probably Wrong (And It’s Costing You Thousands) Most home service businesses calculate Customer Lifetime Value like they’re running a subscription box company. They take average job value, multiply by some made-up repeat rate, and call it good. That’s […]
Why Your Call Center Training Is Costing You Thousands in Lost Revenue
Call Center Training That Stops Costing You Thousands in Lost Revenue Your Phone Is Ringing — But Your Revenue Isn’t Growing Picture this: your marketing campaigns are humming. Google Ads are converting. SEO is bringing in calls. Local Services Ads are firing on all cylinders. But when you crunch the numbers at month-end, revenue feels […]